Shipping Policy
Orders ship in 5-7 business days. If we're unable to ship your order within the stated timeframe, we'll notify you by email with a revised ship date and the option to cancel for a full refund. Please keep in mind that we are a small, family-run operation and each order is hand-packed with care.
- We offer free shipping on all orders within the United States.
- At this time, we ship only within the USA and do not offer international shipping.
- Once your order ships, you'll receive a confirmation email with tracking information.
- If you have any questions about your order status, reach out through our Contact Us page or email team@rosuka.com directly and we'll get back to you as soon as we can.
- For expedited shipping, please email team@rosuka.com with your order no. and requested delivery date.
- We are not responsible for delivery delay due to conditions beyond our control (e.g. weather, shipping company delays).
- If the package/items are damaged during transit, please contact us at team@rosuka.com for possible resolution.
- Tracking details will be shared once the order is shipped. Please use these details to track the package and contact the shipping company for any delay.
For all other inquiries, please contact us at team@rosuka.com.